/* AI Conversations Page Specific Styles */

/* Page Header */
.conversations-page-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 32px;
}

.conversations-page-header-left h1 {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 4px;
}

.conversations-page-header-left p {
    color: var(--text-secondary);
    font-size: 14px;
}

.conversations-page-header-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

.conversations-search {
    display: flex;
    align-items: center;
    gap: 10px;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-sm);
    padding: 10px 16px;
    width: 280px;
}

.conversations-search i {
    color: var(--text-muted);
    font-size: 14px;
}

.conversations-search input {
    flex: 1;
    border: none;
    outline: none;
    font-size: 13px;
    color: var(--text-primary);
    background: transparent;
}

.conversations-search input::placeholder {
    color: var(--text-muted);
}

.filter-select {
    padding: 10px 16px;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-sm);
    font-size: 13px;
    font-weight: 500;
    color: var(--text-secondary);
    background: var(--bg-card);
    cursor: pointer;
    outline: none;
}

.filter-select:hover,
.filter-select:focus {
    border-color: var(--primary);
}

/* Stats Row */
.conversations-stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}

.conv-stat-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 20px;
    border: 1px solid var(--border-color);
    transition: all 0.2s;
}

.conv-stat-card:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
}

.conv-stat-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.conv-stat-icon {
    width: 40px;
    height: 40px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
}

.conv-stat-icon.pending {
    background: var(--warning-light);
    color: var(--warning);
}

.conv-stat-icon.time {
    background: var(--info-light);
    color: var(--info);
}

.conv-stat-icon.resolved {
    background: var(--success-light);
    color: var(--success);
}

.conv-stat-icon.satisfaction {
    background: #f3e8ff;
    color: #9333ea;
}

.conv-stat-trend {
    font-size: 12px;
    font-weight: 500;
    display: flex;
    align-items: center;
    gap: 4px;
}

.conv-stat-trend.positive {
    color: var(--success);
}

.conv-stat-trend.negative {
    color: var(--critical);
}

.conv-stat-value {
    font-size: 32px;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1;
    margin-bottom: 4px;
}

.conv-stat-label {
    font-size: 13px;
    color: var(--text-secondary);
}

/* Queue Card */
.queue-card {
    margin-bottom: 24px;
}

.queue-tabs {
    display: flex;
    gap: 4px;
    background: var(--bg-primary);
    padding: 4px;
    border-radius: var(--border-radius-sm);
}

.queue-tab {
    padding: 8px 16px;
    border: none;
    background: transparent;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 500;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    gap: 6px;
}

.queue-tab.active {
    background: var(--bg-card);
    color: var(--text-primary);
    box-shadow: var(--shadow-sm);
}

.queue-tab:hover:not(.active) {
    color: var(--text-primary);
}

.queue-tab .tab-count {
    font-size: 11px;
    font-weight: 600;
    padding: 2px 6px;
    border-radius: 10px;
    background: var(--bg-primary);
    color: var(--text-muted);
}

.queue-tab.active .tab-count {
    background: var(--primary);
    color: white;
}

/* Queue Tab Content */
.queue-tab-content {
    display: none;
}

.queue-tab-content.active {
    display: block;
}

/* Escalation Items */
.escalation-list {
    padding: 16px 24px;
}

.escalation-item {
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
    margin-bottom: 16px;
    overflow: hidden;
    transition: all 0.2s;
}

.escalation-item:last-child {
    margin-bottom: 0;
}

.escalation-item:hover {
    border-color: var(--primary-light);
    box-shadow: var(--shadow-sm);
}

.escalation-item.critical {
    border-left: 4px solid var(--critical);
}

.escalation-item.warning {
    border-left: 4px solid var(--warning);
}

.escalation-item.info {
    border-left: 4px solid var(--info);
}

.escalation-header {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 16px 20px;
    background: var(--bg-card);
}

.escalation-avatar {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    background: linear-gradient(135deg, var(--accent), var(--primary));
    color: white;
    font-size: 18px;
}

.escalation-patient-info {
    flex: 1;
}

.escalation-patient-row {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 4px;
}

.escalation-patient-name {
    font-size: 15px;
    font-weight: 600;
    color: var(--text-primary);
}

.escalation-mrn {
    font-size: 11px;
    color: var(--text-muted);
}

.escalation-meta {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 12px;
    color: var(--text-muted);
}

.escalation-meta span {
    display: flex;
    align-items: center;
    gap: 4px;
}

.escalation-confidence {
    font-size: 12px;
    font-weight: 500;
    padding: 4px 10px;
    border-radius: 12px;
}

.escalation-confidence.high {
    background: var(--success-light);
    color: var(--success);
}

.escalation-confidence.medium {
    background: var(--warning-light);
    color: var(--warning);
}

.escalation-confidence.low {
    background: var(--critical-light);
    color: var(--critical);
}

.escalation-reason-badge {
    font-size: 11px;
    font-weight: 600;
    padding: 4px 10px;
    border-radius: 6px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    flex-shrink: 0;
}

.escalation-reason-badge.medication {
    background: #f3e8ff;
    color: #9333ea;
}

.escalation-reason-badge.diagnosis {
    background: var(--critical-light);
    color: var(--critical);
}

.escalation-reason-badge.monitoring {
    background: var(--info-light);
    color: var(--info);
}

.escalation-reason-badge.symptoms {
    background: var(--warning-light);
    color: var(--warning);
}

.escalation-time {
    font-size: 12px;
    color: var(--text-muted);
    flex-shrink: 0;
}

/* Conversation Summary */
.escalation-body {
    padding: 0 20px 16px;
    background: var(--bg-card);
}

.conversation-summary {
    background: var(--bg-primary);
    border-radius: var(--border-radius-sm);
    padding: 16px;
    margin-bottom: 12px;
}

.summary-label {
    font-size: 11px;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 8px;
}

.summary-exchange {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.summary-message {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    font-size: 13px;
    line-height: 1.5;
}

.summary-message-icon {
    width: 24px;
    height: 24px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    flex-shrink: 0;
    margin-top: 2px;
}

.summary-message-icon.patient {
    background: var(--bg-card);
    color: var(--text-secondary);
    border: 1px solid var(--border-color);
}

.summary-message-icon.ai {
    background: linear-gradient(135deg, var(--accent), var(--primary));
    color: white;
}

.summary-message-text {
    flex: 1;
    color: var(--text-secondary);
}

.summary-message-text strong {
    color: var(--text-primary);
}

.escalation-reason-box {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    background: var(--warning-light);
    border-radius: var(--border-radius-sm);
    padding: 12px 16px;
    margin-bottom: 12px;
    font-size: 13px;
    color: var(--text-secondary);
}

.escalation-reason-box i {
    color: var(--warning);
    margin-top: 2px;
}

.escalation-reason-box.critical-reason {
    background: var(--critical-light);
}

.escalation-reason-box.critical-reason i {
    color: var(--critical);
}

/* AI Proposed Response */
.ai-proposed-response {
    background: linear-gradient(135deg, rgba(0, 195, 209, 0.06), rgba(20, 83, 213, 0.06));
    border: 1px solid rgba(0, 195, 209, 0.2);
    border-radius: var(--border-radius-sm);
    padding: 14px 16px;
    margin-bottom: 12px;
}

.ai-proposed-header {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 12px;
    font-weight: 600;
    color: var(--primary);
    margin-bottom: 8px;
}

.ai-proposed-header i {
    color: var(--accent);
}

.ai-proposed-text {
    font-size: 13px;
    color: var(--text-primary);
    line-height: 1.6;
}

/* Escalation Actions */
.escalation-actions {
    display: flex;
    gap: 10px;
    align-items: center;
}

.escalation-btn {
    padding: 8px 18px;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    gap: 6px;
}

.escalation-btn.approve {
    background: linear-gradient(135deg, var(--accent), var(--primary));
    color: white;
    border: none;
}

.escalation-btn.approve:hover {
    transform: translateY(-1px);
    box-shadow: var(--shadow-md);
}

.escalation-btn.review {
    background: var(--bg-card);
    color: var(--primary);
    border: 1px solid var(--primary);
}

.escalation-btn.review:hover {
    background: var(--primary);
    color: white;
}

.escalation-btn.override {
    background: var(--bg-card);
    color: var(--text-muted);
    border: 1px solid var(--border-color);
}

.escalation-btn.override:hover {
    border-color: var(--critical);
    color: var(--critical);
}

.escalation-actions-spacer {
    flex: 1;
}

.escalation-view-full {
    font-size: 12px;
    color: var(--primary);
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 4px;
    cursor: pointer;
    background: none;
    border: none;
    font-weight: 500;
}

.escalation-view-full:hover {
    text-decoration: underline;
}

/* Two-Column Bottom */
.conversations-two-col {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
    margin-bottom: 24px;
}

/* AI Performance */
.performance-content {
    padding: 24px;
}

.performance-metric {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 16px;
}

.performance-metric:last-child {
    margin-bottom: 0;
}

.performance-label {
    font-size: 13px;
    color: var(--text-secondary);
    width: 160px;
    flex-shrink: 0;
}

.performance-bar-container {
    flex: 1;
    height: 10px;
    background: var(--bg-primary);
    border-radius: 5px;
    overflow: hidden;
}

.performance-bar {
    height: 100%;
    border-radius: 5px;
    background: linear-gradient(90deg, var(--accent), var(--primary));
}

.performance-value {
    font-size: 14px;
    font-weight: 700;
    color: var(--text-primary);
    width: 50px;
    text-align: right;
    flex-shrink: 0;
}

/* Top Escalation Reasons */
.reasons-list {
    padding: 24px;
}

.reason-row {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 0;
    border-bottom: 1px solid var(--border-color);
}

.reason-row:last-child {
    border-bottom: none;
}

.reason-rank {
    width: 28px;
    height: 28px;
    border-radius: 8px;
    background: var(--bg-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 700;
    color: var(--text-secondary);
    flex-shrink: 0;
}

.reason-text {
    flex: 1;
    font-size: 13px;
    color: var(--text-primary);
}

.reason-count {
    font-size: 14px;
    font-weight: 600;
    color: var(--text-primary);
}

.reason-percent {
    font-size: 12px;
    color: var(--text-muted);
    width: 40px;
    text-align: right;
}

/* Responsive */
@media (max-width: 1400px) {
    .conversations-stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .conversations-two-col {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 1024px) {
    .conversations-page-header {
        flex-direction: column;
        gap: 16px;
    }

    .conversations-page-header-right {
        width: 100%;
        flex-wrap: wrap;
    }

    .conversations-search {
        flex: 1;
        width: auto;
    }

    .escalation-header {
        flex-wrap: wrap;
    }

    .escalation-actions {
        flex-wrap: wrap;
    }
}

@media (max-width: 768px) {
    .conversations-stats-grid {
        grid-template-columns: 1fr;
    }

    .escalation-meta {
        flex-wrap: wrap;
    }

    .queue-tabs {
        overflow-x: auto;
    }
}